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TERMS AND CONDITIONS

Terms and Conditions

Tickets only include the river transport service and there is no obligation for the carrier to provide any additional service, except as stipulated at the time of purchase.

Passengers must present the essential travel documentation requested by the immigration authority in order to get on board. The ticket is valid for the date and time indicated on such ticket. Tickets are non-transferable. Colonia Express reserves the right to replace the scheduled ship, modifying schedules and/or duration of the trip when required by circumstances.

Each fare has specific conditions according to the following information:

*SEE SPECIFIC AND DETAILED TERMS OF EACH FARE FOR MODIFICATIONS AND/OR REFUNDS.

Regardless of the fare purchased and the sales channel where it was purchased, all tickets can be modified or refunded 100% within the first 24 hours of purchase. After this period has passed, passengers must adhere to the particular terms and conditions of the type of fare purchased.

For non-face-to-face purchases, the passenger will have the right to cancel the tickets within 5 days of the purchase, Law 17250 - Art 16

SUPER ECONOMIC

REFUNDS: The super saver fare will not be refunded after 24 hours of your purchase. In case of a no-show, the ticket will not be changed or refunded. Refunds will be made at the same office and in the same currency as the ticket was purchased. That means passengers will need to go in person to the office where the tickets were purchased, or call our call center, or through our website by writing to reclamos@coloniaexpress.com requesting the refund. If the ticket was purchased through a travel agency, you must contact the agency directly.

MODIFICATIONS: The super saver fare will not be refunded after 24 hours of your purchase. In case of a no-show, the ticket will not be changed or refunded. Refunds will be made at the same office and in the same currency as the ticket was purchased. That means passengers will need to go in person to the office where the tickets were purchased, or call our call center, or through our website by writing to reclamos@coloniaexpress.com requesting the refund. If the ticket was purchased through a travel agency, you must contact the agency directly.

EXPRESS

REFUNDS: Express fare tickets can only be refunded up to 48 hours before the travel date. It will be subject to a 30% withholding on the original value. In case of no show, the ticket will not be changed or refunded. Refunds will be made at the same office and in the same currency as the ticket was purchased. That means passengers will need to go in person to the office where the tickets were purchased, or call our call center, or through our website by writing to reclamos@coloniaexpress.com requesting the refund. If the ticket was purchased through a travel agency, you must contact the agency directly.

MODIFICATIONS: The express fare ticket can only be modified up to 48 hours before the travel date, paying a penalty for the difference between the original ticket and the Classic Fare at the time of the change. Only 1 (one) change per ticket is admissible. Once the change has been made, no refunds can be requested.

CLASSIC FARE

REFUNDS: Classic fare tickets can only be refunded up to 24 hours before the travel date. It will be subject to a 30% withholding on the original value. After that point, and as long as the tickets have not been used, they will be open for 6 months from the date of purchase. Refunds will be made at the same office and in the same currency as the ticket was purchased. Refunds will be made in person at the office where the tickets were purchased.

MODIFICATIONS: In case of a no-show with no prior notice, you can make a one-time modification of your tickets within 6 months from the date of purchase. Passengers must pay an extra charge only if at the time of change there is a difference between the fare acquired initially and the current one. Only 1 (one) change per ticket is admissible. After a change is required, no refunds can be requested.

REMARKS: The terms and conditions of the classic fare only apply when the fare was purchased as such in the first instance. Tickets that have been modified because they come from other fares will not be governed by these terms and conditions, but on those of the original fares.

OPEN TICKETS - OPEN CLASSIC RATE

Tickets/Holds acquired under the open date mode must be used within a maximum period of 6 months from the date of purchase. Once this date has passed, the reservation code will have no value and may not be used under any circumstances. Not combinable with other promotions.

REFUNDS: Up to 24 hours from the date of purchase 100% of the value acquired as tickets will be refunded. Then up to 5 calendar days following the date of purchase with a 30% withholding after 24 hours. Returns will be made in the same place, form and currency in which the tickets were purchased.

MODIFICATIONS: Once the date has been marked, it cannot be modified. Passengers must take this point into account when requesting to mark an open passage at a specific date and time.

OUR OFFICES IN ARGENTINA THAT CAN PROCESS REFUNDS:
• Colonia Express River Terminal, Av. Elvira Rawson Dellepiane 155 – CABA
• Galerias Pacifico – Ground Floor, Booth 236 – CABA
• Abasto Shopping Mall – 1st Basement – City of Buenos Aires
• Alto Palermo Shopping Mall – Level 2 – N02-GO 001A – City of Buenos Aires
• Alto Avellaneda Shopping Mall – N00-GO009 – City of Buenos Aires

OUR OFFICES IN URUGUAY THAT CAN PROCESS REFUNDS:
• Tres Cruces Bus Terminal – Montevideo
• River Terminal – Colonia del Sacramento
• Bus Terminal – Colonia del Sacramento

CHANGES IN RATES WITH PROMOTION:

Changes and modifications with promotional rates are allowed within 24 hours of purchase.
After this period, regardless of the rate purchased (Super Economic, Express, Classic), the benefit is lost and the difference will be charged at the rate in effect at the time of change.

The terms and conditions for vehicle hold will be the same as those for tickets, according to the category of fare purchased.
As for the modifications due to damage to or theft of the vehicle, it may be made up to 2 hours before the date of travel paying the difference between the fare originally purchased and the classic fare valid at the time of the change and showing proof of such damage or theft.
Changes may be made only once per ticket regardless of the causes.

DOCUMENTATION REQUIRED FOR TRAVELING:

• Green or blue card in the name of the person traveling or power certified by notary.
• Printed copy of valid Mercosur insurance.

This is for general purposes. In case of specific situations, we request that you check with Customs.

MAXIMUM HEIGHT OF VEHICLES
• Atlantic Express: 3.00 m
• SuperFerry Express: 2.10 m

IMPORTANT: To enter the ship’s hold, the vehicle must be driven inside the warehouse without external help (ANP does not allow vehicles to be pushed on the pontoon to access the hold).

Tours can be purchased through the website, in our offices or by phone paying with any means of payment accepted.

DAY TOUR SHOPPING IN BUENOS AIRES (FROM MONTEVIDEO / FROM COLONIA), BUENOS AIRES (FROM MONTEVIDEO / FROM COLONIA):
After 24 hours of purchase, no refunds or modifications will be allowed.

Pets (small pets) are allowed on our boat service without extra charge. They must be placed in the kennels located in the ship's hold during the trip, or transported in kennels suitable for travel provided by owners. Depending on the specific animal, and complying with the safety of passengers on board, animal owners may be requested to travel with their pet in the areas of the boat authorized for the carriage of pets.

If traveling with a vehicle, pets may remain inside the vehicles during the trip.

Entry into Uruguay from member countries of MERCOSUR, America and Europe: a health certificate stating the condition of the animal and rabies vaccine shall be required from the Ministry of Livestock in the country of origin to enter the country with cats or dogs. The animal and sanitary certification will be presented at the Office of Animal Health under the Ministry of Livestock, Agriculture and Fisheries upon entering Uruguayan territory

Entry from other countries: an entry authorization must be previously requested in Uruguay to establish the sanitary conditions to be met by the country of origin to enter the country with cats or dogs. To learn more about the current requirements for carriage of animals in regional and international flights, please contact the Ministry of Livestock, Agriculture and Fisheries.

Main Office: (005982) 410.41.55 / Airport Office: (005982) 604.03.20

20 In the case of buses, Uruguayan legislation strictly forbids the carriage of pets inside the passenger cabin, so they must be transported in kennels suitable for transfer in the luggage hold.

As part of the commercial policy of Colonia Express, passengers can carry 1 bicycle free of charge. In such cases, passengers must sign a disclaimer at the time of check-in. Not signing thus disclaimer enables the company to refuse carriage of the bicycle.

The company may request the owner of the bicycle to remove the back and/or front wheels of the bicycle if there was no available capacity.

Modifications allowed if passenger sends a notification 72 hours before the beginning of the trip. For this modifications, passengers will have to pay a penalty as a result of the difference between the fare paid and the Classic fare per leg at the moment the modification is required, minus the service fees. Modifications can be requested through any of the authorized sales channels medical certificate..

Up to 27 weeks of pregnancy:
If you are in good health, you can travel without restrictions. In case of complications, you must provide a medical certificate. Please note that your baby's health depends on you!

From week 28:
We will request a medical certificate, issued within 10 days before your trip. The following information must be included:
• Origin and destination of the trip
• Information on the dates of departure and arrival
• How far along you are
• Express authorization to travel by boat

From week 38:
For your safety and that of your baby, you may not travel with us.
THE CAPTAIN OF THE BOAT MAY RECOMMEND, REGARDLESS OF HOW MANY WEEKS PREGNANT A PASSENGER IS, TO REFRAIN FROM TRAVELING DUE TO CLIMATE CONDITIONS OR OTHER ISSUES RELATING TO THE TRIP. In this case, you may request changing the travel date without extra cost according to availability, or request a refund for the tickets. This applies to all accompanying passengers of the pregnant woman.

Colonia Express will not be held responsible for the lack or absence of information regarding the pregnancy of our passengers. It is your sole responsibility of pregnant passengers to inform our check-in staff about this situation.

Promotions and/or discounts are applied to the fare described therein.

    

PromoBomba- 50% OFF on tickets to Argentina and Uruguay to travel February 23 and 24, 2020.
Applying the discount code: BOMBAZO. Only valid for online purchases from 02/21/2020 until the stock of 100 units is exhausted through our website www.coloniaexpress.com. Applicable to travel on February 23 and 24 to Buenos Aires, Colonia, Carmelo, Montevideo, Piriápolis and Punta del Este. It does not include daytours, packages, or warehouses. / Does not apply holidays or long weekends / Does not include taxes and fees. Not combinable with other promotions. / Available for tickets per section and for round trip tickets. / Not valid for open tickets. / Subject to availability at the time of purchase. / Rates apply under the terms and conditions of exchanges and returns at www.coloniaexpress.com/terminos-y-condiciones.     

Promo San Valentín: 30% on tickets to Argentina and Uruguay:
      Valid for online purchases of tickets to Buenos Aires, Carmelo, Colonia, Montevideo, Piriápolis and Punta del Este from February 11 to 14, using the coupon: SANVALENTIN on our website: www.coloniaexpress.com. Applicable to travel until June 30. Does not include day tours, packages, or wineries. Not combinable with other promotions. / Does not apply holidays or long weekends / Not valid for open tickets. / Subject to availability at the time of purchase. / Rates apply under the terms and conditions of exchanges and returns at www.coloniaexpress.com/terminos-y-condiciones.

Promo 2x1 in tickets - Valid from Wednesday 5 to Friday 7 February:
      Valid for face-to-face ticket purchases at Montevideo Shopping, Tres Cruces and Colonia port. Applicable to travel until June 30. Does not include Tourism Week or Carnival (Tourism from Monday April 6 to Friday April 10) (Carnival Monday 24 and Tuesday 25 February). Payment method: cash and card up to 6 installments without interest. Does not include taxes and fees. // Does not include Packages, Day Tours or Wineries. / Not combinable with other promotions. // Not valid for open passages. Rates apply under the terms and conditions of exchanges and returns www.coloniaexpress.com/terminos-y-condiciones.? 2020 | COLONIA EXPRESS | ALL RIGHTS RESERVED Responsible Operator Lumary Tourist Services Company - Travel Agency Leg. 1079. Ministry of Tourism and Sports - Oriental Republic of Uruguay.

    

PromoBomba - 50% OFF in tickets
      Applying the discount code: FEBREROBOMBA. Only valid for online purchases until 11:59 p.m. from 04/02/2020 or while supplies last 500 units through our website www.coloniaexpress.com. Applicable to travel to Buenos Aires, Colonia, Carmelo, Montevideo, Piriápolis and Punta del Este until June 30 inclusive.       Does not include Tourism Week or Carnival (Tourism from Monday April 6 to Friday April 10) (Carnival Monday 24 and Tuesday 25 February). Payment method: up to 12 installments without interest with all credit cards. Does not include day tours, packages, or wineries. Does not include taxes and fees.       Not combinable with other promotions. / Available for tickets per section and for round trip tickets. / Not valid for open tickets. / Subject to availability at the time of purchase. / Rates apply under the terms and conditions of exchanges and returns at www.coloniaexpress.com/terminos-y-condiciones.

Promotion 2x1 in tickets - Uruguay:
Valid for purchases at Montevideo Shopping and Tres Cruces from January 20 to 26, 2020. Applicable to travel to Buenos Aires from January 20 to June 30. Does not include Tourism Week or Carnival (Tourism Week from Monday April 6 to Friday April 10) (Carnival Monday 24 and Tuesday 25 February). Payment method: cash and card up to 6 installments without interest. Does not include taxes and fees. // Does not include Packages, Day Tours or Holds. Not combinable with other promotions. // Not valid for open tickets. Rates apply under the terms and conditions of exchanges and returns www.coloniaexpress.com/terminos-y-condiciones. © 2020 | COLONIA EXPRESS | ALL RIGHTS RESERVED Responsible Operator Lumary

Promo REYES - Only for today - 20% in tickets applying the discount code: PROMOREYES
  Valid for online purchases on 1/6/2020. You can purchase the tickets by sections and also round trip. Applicable to travel to Buenos Aires until June 30 inclusive (With the exception of 12/20/19 to 10/01/2020), through our website www.coloniaexpress.com. Does not include day tours, packages or hold. / Not combinable with other promotions. / Not valid for open tickets. / Subject to availability at the time of purchase. / Rates apply under the terms and conditions of exchanges and returns at www.coloniaexpress.com/terminos-y-condiciones. © 2019 | COLONIA EXPRESS | ALL RIGHTS RESERVED Responsible Operator Lumary Tourist Services Company - Travel Agency Leg. 1079. Ministry of Tourism and Sports - Oriental Republic of Uruguay.

Promo FreeShopping - 40% OFF in tickets
Valid for purchases at Montevideo Shopping from January 3 to 5, 2020. Applicable to travel to Buenos Aires from January 10 to March 31. Payment method: Up to 12 installments without interest by credit card. Does not include taxes and fees. // Does not include Packages, Day Tours or Holds. Not combinable with other promotions. // Not valid for open tickets. Rates apply under the terms and conditions of exchanges and returns www.coloniaexpress.com/terminos-y-condiciones. © 2019 | COLONIA EXPRESS | ALL RIGHTS RESERVED Responsible Operator Lumary Tourist Services Company - Travel Agency Leg. 1079. Ministry of Tourism and Sports - Oriental Republic of Uruguay.

Promo2x1 - Uruguay
Valid for purchases at Montevideo Shopping and Tres Cruces only local 25. Applicable to travel to Buenos Aires from January 10 to March 31. Payment method: Up to 12 installments without interest by credit card. Does not include taxes and fees. // Does not include Packages, Day Tours or Holds. Not combinable with other promotions. // Not valid for open tickets. Rates apply under the terms and conditions of modifications and returns www.coloniaexpress.com/terminos-y-condiciones.

Promo BOMBA - NEW WEB Launching!: 20% in DAY TOURS
Applying the discount code: NUEVAWEB. Valid for online purchases of Day tours on 12/19/2020. Applicable to travel until June 31 inclusive (With the exception of 12/20/19 to 10/01/2020), through our website www.coloniaexpress.com. Does not include tickets, packages or holds. / Not combinable with other promotions. / Not valid for open tickets. / Subject to availability at the time of purchase. / The promotion does not accept changes or returns.

OUTLET
Only valid for purchases made through the website. One-way ticket purchased allowed. Changes and Modifications: As per the Terms and Conditions of the Super Economic Fare.
• Refunds: Allowed in full during the first 24 hours. After this, the ticket cannot be refunded.
• Expiration Extension: Not Allowed.
• Change of Name on Ticket: Not Allowed.
See the Terms and Conditions for the Super Saver fare.

CANCELLATION/REFUND POLICY:
Reservations may be canceled with a 30% deduction of the total value of the package, as long as a 72-hour notice before the start of the trip is received, on dates other than holidays or long weekends, and unless it is a promotion, which will invalidate this point completely. If check in is made on a Long Weekend or Holiday, the package can only be canceled with a prior notification 7 business days before the start of the trip, and will be subject to a 30% deduction.

If the package was paid in cash, 35% of the total value of the package will be deducted, as per the terms indicated in the previous paragraph. After 72 hours of the start of the trip, you will lose the total value of the package.

100% Refunds will only apply for the first 24 hours from the date of purchase, as long as the travel start date is 72 hours prior to the departure date.

MODIFICATION POLICY:
Reservations can only be modified if modification is requested at least 72 hours before the date of the trip. When check in for the reservation is on a long weekend and/or holiday, modifications will be possible up to 7 days before check-in. All modifications are subject to availability and to the full payment of any additional charges that may arise from services hired from other than Colonia Express. In the case of tickets for tourist packages, these can be modified within the same time limit described in this point, by paying the difference between the original fare and the new one Classic fare at the time of the modification.

POLICY ON QUOTES AND FARE LOCK:
Quotes will be respected for a period of 24 hours. After this, and if reservation was not yet paid (30% of the total purchase), reservations may be modified.
Quotes and fare locks for both tickets and tourist services, will only be effective when paying 30% of the total of the reservation and obtaining proof of payment or effective accreditation of such payment. Quotes and fare locks for of group room reservations will be kept up to 15 days before the reservation date and must be confirmed by paying 100% of the reservation. Otherwise, the reservation paid will have no effect, and passengers will lose the amount paid.

PROMOTIONAL FARES: no modification and/or refund is possible.

Boarding passes will be printed at the time of check in after presenting the documentation required to travel.

The lack of or erroneous presentation of the documents requested by the immigration authority is the EXCLUSIVE RESPONSIBILITY OF THE PASSENGER, AND COLONIA EXPRESS WILL NOT BE HELD RESPONSIBLE IN SUCH CASES.

Passengers who cannot travel for reason of missing or erroneous documentation, must act as per the terms and conditions of the fare purchased.

All the limitations of liability contained in the relevant laws and International Treaties apply to this carriage contract.

Any claim arising from this ticket and/or as a result of the trip will be subject to the exclusive jurisdiction of the Federal Courts of the Autonomous City of Buenos Aires, Argentina.

The laws of the Argentine Republic or the Oriental Republic of Uruguay (depending on where the ticket was purchased) will apply exclusively to any claim that arises related to the trip and to any claim under the terms of this Ticket Contract.

Any claim for luggage, lesions or death will be subject to the 1974 Athens Convention relating to the Carriage of Passengers and their Luggage by Sea ("Athens Convention"), as incorporated in the internal law of the Argentine Republic. The Athens Convention offers provisions for the limitation of liability relating to claims for luggage, injury or death.

LUGGAGE

SHIPS: The company does not offer a baggage handling service so luggage shall remain in their possession at all times, and it will be the sole responsibility of the passenger to take care of it, which is transported at the risk of the passenger. The company shall not be liable, under any circumstances, for possible loss and/or damage that may occur.
BUSES: The hand luggage that passengers keep with them during the transport, meaning luggage that does not go on the hold, regardless of whether it is land or sea transport, will be the sole responsibility of the passenger, and will be transported at their own risk, and the company will not be responsible under any circumstances for any possible loss and/or damage that may occur. All other luggage, that is, the luggage at the hold, and for which the passenger has the obligation to keep the receipt, must contain only the personal effects necessary for the trip, and the carrier company will only be held responsible in case of loss and/or damage to the luggage up to a maximum amount of US$200 (two hundred US dollars), an amount which is hereby accepted as valuation by the passenger. In the event of transportation of valuables in excess of the amount indicated, passengers must make a declaration of value before baggage handling, in which case the carrier will be free to accept or not to transport such valuables.
All goods transported as customs exemption, must have the corresponding declaration for the DNA, or Lumary SA otherwise reserves the right to accept the simple declaration of the passenger as valid. To make the request for compensation for lost or damaged luggage dispatched on the hold, passengers must present to the company the corresponding proof of baggage handling.

Boarding will be subject to the presentation of valid documentation including, without exception:

URUGUAYAN CITIZENS TRAVELING TO ARGENTINA

Documentation required to leave Uruguay:
• Uruguayan citizens can travel with the Uruguayan Identity Card (valid, in good condition, legible and with recognizable photo), or with a valid passport.
• The passport and identity card need to be valid for at least six months.

Documentation required for minors to leave the country:
• Children under 18 (Uruguayans or foreigners residing in Uruguay, whether permanently, temporarily or in the process of receiving residency in the country), must have the authorization of both parents to travel abroad, as established by the current regulations of the National Migration Department of the Ministry of Interior of Uruguay.
• The website of the National Migration Department details the requirements required for each case.

National Migration Department – Oriental Republic of Uruguay
Misiones 1513 – Montevideo

Please note that passengers may be denied boarding unless the regulatory requirements of the immigration authorities are met.

ARGENTINE CITIZENS TRAVELING TO URUGUAY

To enter or leave the country through border crossings, one of the following documents is required:
• Digital Card ID
• Digital Blue ID
• Passport

The following are not valid documents:
• National handwritten ID (green cover ID, red cover ID and blue ID for newborn boys and girls)
• Proof of ID in process
• Damaged documents

ReNaPer Resolution No. 480/16

For minors under 18

An authorization will be required in addition to the valid travel document as per different considerations:
• If the child under 18 travels with both parents, they must present proof of the relationship by presenting:
Family Civil Certificate, or Birth Certificate (regardless of the date of issuance), or ID of the minor, which proves the parental relationship.
• If the child under 18 travels with only one of the parents, in addition to proving the relationship through any of the aforementioned documents, the minor must provide the authorization of the non-accompanying parent.
• If the parents of the minor are under 18, the authorization of the parents and the consent of one of the grandparents will be required.

Remark: the original or legalized or certified copies of this documentation must be presented.

Travel authorization for persons under 18 years of age required.

Authorizations can be issued by:
• Notaries
• Argentine consuls abroad
• Competent judges
• Authorities of the Registry of Marital Status and Legal Status of Persons
• Foreign consuls in Argentina
• Peace Courts

In an emergency, and to avoid cancellation of a trip, the Migration Office offers a service that grants such authorization, which is valid for a single trip and must be used within 30 days after it is issued. It can be processed in all delegations, in migration offices or at border crossings.

In all cases, this procedure is personal, and on-site at the immigration checkpoints.

For more information, check www.migraciones.gov.ar.

PLEASE CHECK WITH THE RELEVANT MIGRATION AUTHORITY ON SPECIFIC, FOREIGN, NATIONALIZED CASES, ETC.

THE PRESENTATION OF REQUIRED TRAVEL DOCUMENTATION IN TIMELY AND PROPER FASHION, IS THE EXCLUSIVE RESPONSIBILITY OF PASSENGERS. COLONIA EXPRESS WILL NOT MAKE CHANGES ON TICKETS OR TAKE EXCEPTIONS ON THESE ISSUES AS THEY CAN BE RESOLVED BEFORE THE TRAVEL DATE.

The security of personal data is a priority for Colonia Express. This website strives to provide the highest level of security for which advanced technology is used. We adhere to the requirements for the Protection of Personal Data and habeas data, No. 18,331 and its complementary regulations.

BUYING THROUGH COLONIAEXPRESS.COM IS COMFORTABLE, EASY, FAST AND SAFE.
We follow the highest safety standards. All information entered into our site is kept strictly confidential.

WHAT INFORMATION WILL COLONIAEXPRESS.COM REQUEST?
Information necessary for the purchase of a ticket, i.e., name, surname, address, phone number, e-mail address, and necessary data according to the chosen payment method. Information about your interests and personal preferences, in order to develop new products and services. All information entered on coloniaexpress.com is kept strictly confidential.

WHAT INFORMATION WILL COLONIAEXPRESS.COM STORE?
We store your personal data, such as name, surname, address, e-mail address, your trip itinerary, and the history of all your trips. This data could be used to inform you, for example, about possible last-minute changes.
The coloniaexpress.com site DOES NOT store your credit card information.
We also record general statistics regarding visits to our site, such as number of visits, most visited pages, Internet service providers, among others, in order to obtain measures. This information is collected anonymously by visitors.